Customer Service


With each Nova-Tech product, customers receive the added benefit and support of a professional Customer Service/Sales department. These support personnel assist our customers with technical support, service questions, parts repair, installation and maintenance of equipment, hatchery layout, customer training, and industry expertise. Our Service/Sales Representatives are knowledgeable, courteous professionals with the Machining training and background to handle any customer problem. A member of our team is available 24 hours a day to answer questions and provide assistance.




Tech Services

Tech Services focuses on technical support to provide consistent, result-oriented customer service in order to enhance both external and internal customer satisfaction. This team proactively monitors, engages and supports the needs of our customers. They minimize technical issues in the field, enhance customers experiences and improve customer loyalty. Improved performance and efficiency is the name of the game.


Nova-Tech Engineering Global Customer Locations

Nova-Tech Engineering supports more than 500 hatcheries worldwide in over 55 countries.

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Our Commitment

Our Customer Service department is responsible for customer relations, general inquiries, technical support and service questions, parts repair, installation and maintenance of customer equipment, and customer training.

Our technicians are knowledgeable, courteous professionals with the training and background to handle any customer problem. A member of our team is available at all times to answer questions and provide assistance.

This job offers opportunity for both people with mechanical ability, and those who enjoy travel and working with a variety of people.

Aaron Madsen

Global Business Director

John Schlagel

Customer Service Director