Customer Service

With each Nova-Tech product, customers receive the added benefit and support of a professional Customer Service/Sales department. These support personnel assist our customers with technical support, service questions, parts repair, installation and maintenance of equipment, hatchery layout, customer training, and industry expertise. Our Service/Sales Representatives are knowledgeable, courteous professionals with extensive training to handle any customer problem. A member of our team is available 24 hours a day to answer questions and provide assistance.

Tech Services

Tech Services focuses on technical support to provide consistent, result-oriented customer service in order to enhance both external and internal customer satisfaction. This team proactively monitors, engages and supports the needs of our customers. They minimize technical issues in the field, enhance customers experiences and improve customer loyalty. Improved performance and efficiency is the name of the game.

Nova-Tech Engineering Global Customer Locations

Nova-Tech Engineering supports more than 500 hatcheries worldwide in over 65 countries.

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Customer Service

Landon Fries


John Schlagel

Customer Service Director

Manon Claux-Conway

Business Development & Relations

Andrew Gomer

Business Strategist